Now, more than ever, companies are learning just how important it is to have a company that is agile, digital, and operating with the most streamlined processes to reduce waste and increase efficiency in operations. Process improvement and waste elimination in business are always important elements to consider. However, it is now a topic that is necessary and not just beneficial to discuss.
In light of the recent COVID-19 epidemic, many companies are coming to understand just how valuable this agility can be and how much it could actually affect their ability to conduct business. If a company is not able to adapt to the digital age, they are not going to have a strong future in a stable economy, let alone the uncertain economic state that we are currently facing. Read on to find out more about digital agility and how it can save your business during unpredictable times like these.
What is Digital Agility?
Digital agility has many different takes and a few definitions, depending on who you ask. What it basically refers to, however, is the ability of a company to flexibly grow and adapt, using the latest technology to streamline operations and increase efficiency.
The modern business in the digital age has a much different focus, albeit still customer-oriented, and it’s important to understand how that focus shift changes the way that you do business on a day-to-day basis. Ultimately, the focus should be on maximising customer value while also minimising waste.
Although everyone knows it is virtually unattainable, the goal of providing perfect value to every customer through a streamlined, 100% efficient process that optimises flows of products and services is the goal that every business should be striving for. You may never get there, but aiming for perfection will get you much closer than doing whatever is “good enough” to get by.
Most importantly, digital agility is no longer an option. Now is the time to get on board or get left behind.
Proof That Digital Agility is Here to Stay
Although firsthand experience is the best way to prove that being digitally agile is the key to success for your company, it’s going to take some time for you to see those results. Here are some important statistics that can help you understand the value and importance of incorporating this methodology into your everyday business.
- Companies that go agile will save as much as 60% on operational costs for things like overheads, office space, benefits and sick leave, and other employee-related expenses.
- 46% of companies surveyed reported using agile or hybrid agile approaches and strategies over the course of the past 12 months of operation.
- In 2017, 80% of all federal IT projects were listed as “agile”.
- More than one-third of marketers reported using some form of agile technology to manage workflows. That number is only on the rise.
- 84% of companies agree that having agility is a must to succeed in digital transformation.
Embracing Digital Agility: What You Can Do
One of the biggest components of being digitally agile is to embrace the concept and figure out what strategy and which elements of agility are going to be most useful to your company. Here are two of the biggest tasks that should be on your agenda.
Outsource
One of the best ways to cut costs while you streamline your options is to outsource any digital services and business processes that you can. While you won’t be able to rely on outsourcing for all of the tasks in your daily operations, a lot of the more tedious and complex duties can be outsourced. That leaves your team free to handle the elements of your business that truly matter. It also saves you up to 60% or more on operational costs and overhead expenses.
Automate
Embracing technology to automate your business or at least a majority of its activities is another big part of embracing the agility that is being offered to modern businesses today. Investing in user-friendly, digital automation will free up your time to focus on things that deserve more of your attention. With a strong integrated CRM and marketing platform, you can eliminate a lot of tedious tasks for your staff and streamline a number of simple duties.
How Valenta Can Help
Valenta BPO has been paving the way for business process outsourcing and streamlining operations through the incorporation of digitally agile solutions, including integrated CRM solutions with Salesforce and Zoho. This can automate a number of basic tasks and day-to-day activities that don’t need the extra human attention, freeing up your staff to put their focus where it needs to be.
If you’re ready to embrace lean, agile operations and take on the future of streamlined digital business, call Valenta today to find out how we can help.
References:
Pulse of the Profession 2018, Project Management Institute, 2018, Agile by the Numbers, Deloitte Insights, 2017, Achieving Greater Agility, Forbes Insights, 2017